Terms and Conditions
Effective Date: 01/01/2022
Last Updated: [03/06/2025
Welcome to On The Go Home Healthcare. These Terms and Conditions outline the rules and regulations governing our services and your use of our website, [www.onthegohhc.com] (the "Website"). By accessing or using our Website and services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.
1. General Terms
- On The Go Home Healthcare is a professional home healthcare service provider offering in-home medical and non-medical assistance.
- By using our Website and services, you confirm that you are at least 18 years old or have legal permission from a parent or guardian.
- We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page.
- Your continued use of our Website and services after any modifications constitute acceptance of the updated Terms.
2. Services Provided
- We provide professional home healthcare services, including but not limited to:
- Personal care assistance (bathing, dressing, grooming).
- Skilled nursing care.
- Medication management.
- Companionship services.
- Mobility assistance.
- Light housekeeping and meal preparation.
- All services are subject to availability and eligibility requirements.
3. Scheduling & Cancellations
- Appointments for home healthcare services must be scheduled in advance.
- Cancellations or rescheduling requests must be made at least 24 hours in advance to avoid cancellation fees.
- In case of an emergency, please contact our office immediately at 314-366-4800.
4. Payment & Billing
- Payment for services must be made in accordance with the terms of the service agreement signed at the start of care.
- We accept various payment methods, including private pay, insurance, and Medicaid (where applicable).
- Any outstanding balances must be settled before additional services are rendered.
5. Privacy & Confidentiality
- We are committed to protecting your privacy and complying with HIPAA regulations.
- Any personal health information (PHI) collected is used solely for the purpose of providing home healthcare services.
- We do not sell, share, or distribute your information to third parties without your consent, except as required by law.
6. Limitation of Liability
- While we strive to provide high-quality care, On The Go Home Healthcare is not liable for any unforeseen medical emergencies, injuries, or complications that may arise.
- Our caregivers and healthcare professionals are trained to provide care according to industry standards, but we do not guarantee specific outcomes.
- We are not responsible for any loss, damage, or theft of personal belongings during our service visits.
7. Termination of Services
- We reserve the right to discontinue services if:
- Payment obligations are not met.
- Clients or their families engage in inappropriate, abusive, or unsafe behavior.
- The care required exceeds the scope of our services.
- Clients may terminate services at any time with written notice.
8. Governing Law
- These Terms and Conditions are governed by the laws of the State of Missouri.
- Any disputes arising from these Terms shall be resolved through arbitration or in the appropriate courts of Missouri.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
📍 On The Go Home Healthcare
📞 314-366-4800