Privacy Policy
Effective Date: 01/01/2022
Last Updated: 03/06/2025
On The Go Home Healthcare ("Company," "we," "our," or "us") is committed to protecting the privacy and security of our clients, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health-related information when you use our services or visit our website, www.onthegohhc.com (the "Website").
By accessing our Website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.
1. Information We Collect
We may collect the following types of personal and health-related information:
A. Personal Information
- Full Name
- Address
- Phone Number
- Email Address
- Date of Birth
- Emergency Contact Information
B. Health Information (Protected Health Information - PHI)
- Medical History
- Diagnoses and Treatment Plans
- Medications and Allergies
- Physician and Healthcare Provider Information
- Insurance Details (if applicable)
C. Website and Digital Information
- IP Address
- Browser Type and Device Information
- Pages Visited on Our Website
- Cookies and Usage Data
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide home healthcare services (scheduling, treatment, and personalized care plans).
- To comply with legal and regulatory obligations, including HIPAA.
- To process payments and insurance claims where applicable.
- To improve our services by analyzing usage trends and feedback.
- To communicate with you regarding your care, upcoming appointments, or changes to our policies.
- To enhance our website functionality and ensure a better user experience.
3. How We Share Your Information
We do not sell or rent your personal or health information. However, we may share it with:
- Authorized healthcare professionals involved in your care.
- Insurance companies and third-party payers for claims processing.
- Government agencies or legal authorities when required by law.
- Third-party service providers who assist us in running our business (e.g., IT support, billing services) under strict confidentiality agreements.
4. Data Security & HIPAA Compliance
We implement strict security measures to protect your data, including:
- HIPAA-compliant electronic health record (EHR) systems to store and process health data securely.
- Encryption and firewalls to safeguard personal and financial information.
- Access control measures ensuring only authorized personnel have access to sensitive data.
- Regular staff training on data privacy and security protocols.
Despite our efforts, no online or offline system is 100% secure. We encourage clients to protect their own data by using secure passwords and safeguarding personal information.
5. Your Rights Under HIPAA
As a client, you have the following rights regarding your personal and health data:
- Access & Copies: You can request a copy of your medical records at any time.
- Corrections: You have the right to request corrections to inaccurate or incomplete information.
- Confidential Communications: You can request communication through a specific method (e.g., email, phone, or mail).
- Restrictions on Use & Disclosure: You can ask us not to share certain details with third parties.
- Right to File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health & Human Services (HHS).
To exercise these rights, contact us at privacy@onthegohhc.com or call 314-366-4800.
6. Cookies & Tracking Technologies
We use cookies and other tracking technologies to improve our Website. Cookies help us analyze website traffic and user behavior. You can disable cookies in your browser settings, but some features of our Website may not function properly.
7. Third-Party Links
Our Website may contain links to third-party websites, such as healthcare providers, insurance companies, or government agencies. We are not responsible for their privacy policies or content. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are intended for adults and authorized caregivers. We do not knowingly collect personal information from children under 13 years of age without parental consent. If we learn that we have inadvertently collected such information, we will take immediate steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us:
📍 On The Go Home Healthcare
📞 314-366-4800